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Article 1 - DEFINITIONS
Within the scope of the present conditions, each one of the expressions mentioned hereunder will have the following meaning:
1. The « Client » : natural person or legal entity residing on a financial basis in the hotel « Avancher » or the tourism residence « Avancher Lodge »
2. The « Stay » : the fact of residing on a financial basis in the hotel « Avancher » or the tourism residence « Avancher Lodge »
3. The « Reservation »: the fact of allocating one or several residence units as well as the associated services for a specific period to a Client.
4. The « High Period », the « Medium Period » the « Low Period » and the « End of Season »: Tariff periods defined every year and represented explicitly every year in the price list.
5. The « No Show » : the fact of not honoring a reservation by not appearing at the hotel « Avancher » or the tourism residence « Avancher Lodge » to occupy there a residence unit at the agreed date.
6. The « Rooms » or « Apartments » : residence units put at disposal of the clients on a financial basis
7. The « Associated Services »: services associated to the room or the apartment: restaurants, transports, equipment rental, ski-passes reservations, and engagement of a ski instructor…
Article 2 - OBJECT – SCOPE – OPPOSABILITY
The present document named hereafter « General Conditions» aims at defining all the rights and obligations, modalities and general conditions applicable within the scope of the reservations concluded by the client (hereafter the Client apart from the internet site www.avancher.com, directly to the hotel « Avancher » or the tourism residence « Avancher Lodge » (hereafter the Provider) or by an intermediary agent.
They govern all steps necessary to the reservation and the follow-up of the reservation between or the tourism residence « Avancher Lodge » or by an intermediary agent.
These conditions apply to the exclusion of all other conditions and notably those applicable to the reservations made on the internet site.
These General Conditions are systematically communicated to all Clients previously to the conclusion of the reservation contract and will prevail, if need be, on any other version or any other contradictory document.
The Client declares he has been informed of the present General Conditions and has accepted them before the conclusion of the reservation contract.
The present document being possibly the object of subsequent modifications, the version applicable to the purchase by the Client is the one in force on the day of the conclusion of the reservation.
The validation of the reservation by the Client is worth his acceptance without any restriction or reserve of the present document.
The Client acknowledges he has the required capacity to contract and reserve a room. The address of the Provider is following: Hôtel Avancher, Route du Prariond, 73150 VAL D’ISERE
Article 3 - REGISTRATION - RESERVATION
THE client must ensure he has been informed of the supplementary practical and technical information precised for his stay which has been handed over to him when he arrived at the hotel « Avancher » or the tourism residence « Avancher Lodge » or which would have previously been addressed to him by email at the moment of the confirmation of the reservation.
3.1 – Information previous to all reservations
3.1.1 – Number of persons
As soon as the reservation at the hotel « Avancher » has been made, it will be asked to the Client the exact number of persons, their name and first names and the age of the children who will occupy the room during his stay.
Each room is indeed conceived and insured for a maximum number of persons, mentioned in the particulars. Any exceeding number will possibly be refused, or be the object of a supplement of price. The number of persons residing in the residence « Avancher Lodge » is not taken in account in the calculation of the price of the stay. Nevertheless, it is indispensable to ensure that it does not exceed the maximum number of occupiers provided for in the particulars for the payment of the tourist taxes and for the general organization of the stay, (bedding, breakfasts…).
3.1.2 – Domestic animals
Domestic animals are not allowed at the Avancher Hotel & Lodge
3.1.3 – Persons with reduced mobility
The hotel« Avancher » or the tourism residence «Avancher Lodge » has fitted out rooms, accessible to persons with reduced mobility.
In order to check the adapted character of the stay and ensure its quality, the Client is invited to report to the hotel « Avancher » or the tourism residence « Avancher Lodge », at the moment of the reservation, all handicaps. For lack of it, the Provider will not possibly be held responsible in case the fitted room accessible to persons with reduced mobility would already be occupied and not available.
3.2 – Process of reservation
The Client undertakes to communicate his address (postal address, email address and mobile phone number) to enable the Provider to send him an estimate accompanied with the present document; previously to any reservation, to study the present document;
The reservation will be considered definitive only after the fulfillment of the cumulative following conditions:
• The payment by the Client of the deposit required, that is 30% of the amount of the stay (Accommodation + associated Services)
• The sending in writing by the Provider to the Client of a confirmation of the acceptance of the reservation, on which will be recapitulated the detail of the reservation.
Article 4 - TARIFFS – PRICES – CONDITIONS OF PAYMENT
4.1 - Tariffs – Prices The prices are to be understood in euros TTC. The bank fees others than the bank cards commissions, notably the fees of international transfers, are to be paid by the client.
The diffused stay prices have indeed no contractual value and can be notified without any notice until the date of the confirmation of the reservation.
The contractual price is the price fixed at the moment of the reservation. It is liable to be modified only within the legal and statutory limits, when it takes place, between the date of reservation and the date of payment of the balance, of the variations of the applicable VAT rates.
At the hotel « Avancher », these prices are to be understood by room according to the number of occupiers, unless contrary indications.
In the residence « Avancher Lodge », these prices are to be understood by apartment, whatever the number of occupiers.
4.2 – Tourist tax
The tourist tax, collected on behalf of the municipality, is not included in our prices. Its amount is 1,65 € per day and night from the age of 18.
4.3 – Conditions of payment
The hotel « Avancher » or the tourism residence « Avancher Lodge » reserves the right in case of non-respect of the conditions of payment to suspend or cancel the reservation.
Any payment that would be illegal, ineffective, incomplete or fraudulous for a reason attributable to the client shall entail the cancellation of the reservation at the expense of the client, without prejudice to any civil or penal action against him.
4.3.1 – Direct reservation to the hotel
The payment of the balance of the stay will take place in cash at the end of the stay.
4.3.2 – Direct reservation to the tourism residence
The payment of the balance of the stay will take place 30 days before the arrival of the client.
4.3.3 – Reservation through an intermediary (operator tour, travel agency, caretaker…)
The payment of the balance of the stay will take place 15 days before the arrival of the client.
Article 5 – MODIFICATIONS
5.1 - Modifications of the stay in case of absolute necessity
In case of the occurrence of a case of absolute necessity, or for reasons of security or maintenance, the hotel « Avancher » or the tourism residence « Avancher Lodge » could be in the obligation to modifiy its stays partially or totally (partial or total closing of the site, of a common equipment etc.)
In such circumstances, the hotel « Avancher » or the tourism residence « Avancher Lodge » will inform the client in writing, notably by telecopy or email, within the 24 hours following the date of occurrence of these events, the contract binding the Provider and the client being then suspended in full right and without any compensation, from the date of the occurrence of the event on.
The hotel « Avancher » or the tourism residence « Avancher Lodge » will be in that case entitled to terminate in full right the sale Contract concluded with the Client and this, without the carrying out of any judicial formality.
5.2 - Modifications, by the hotel « Avancher » or the tourism residence « Avancher Lodge », of essential elements of the stay
When, before the arrival of the Client, the Provider finds himself obliged to bring a modification to one of the essential elements of the stay, the client can, at the latest, before his arrival if the Provider has such information within this period of time :
• either terminate his contract and obtain without penalty the immediate refund of the sums he has paid,
• or accept the modification proposed by the hotel « Avancher » or the tourism residence « Avancher Lodge ». Any reduction of price comes in deduction of the sums possibly remaining due by the client, and if the payment already made by the latter exceeds the price of the modified service, the surplus will be paid back to him before the date of his departure.
5.3 - Modifications, by the client, of essential elements of the stay
If the client wishes to modify the terms of his stay (date, services, etc.), after the validation of his reservation, the Provider will do his utmost to satisfy him. In case of impossibility, such change will be considered as a cancellation by the client and the cancellation fees will be applied according to the conditions established hereunder.
Article 6 – CANCELLATION – INTERRUPTION OF STAY
It is reminded to the Client, according to the provisions provided for in article L. 121-21-8 of the Consumption Code that the withdrawal right provided for in article L. 121-21 of the said Code is not applicable.
6.1 – Cancellation & No Show
Any cancellation will have to be notified to the hotel « Avancher » or the tourism residence « Avancher Lodge » by letter or email, the date of reception determining the date of cancellation. All reservations are affected to dates. Thus, any change of date is considered as a cancellation.
The latter will be the basis for the calculation of the cancellation fees according to the fees scale hereafter;
Such cancellation being possibly motivated by a case of absolute necessity, the Client is advised to contract personal cancellation insurance.
The cancellation fees are following for the hotel « Avancher »:
• Cancellation more than 30 days before the beginning of the stay : the deposit reduced of the file fees of 20,00 € will be refunded if the reservation has been made directly. The deposit remains paid if the reservation has been made through an intermediary (Internet Site, travel agency…).
• Cancellation between 30 days and 15 days before the beginning of the stay: the deposit remains paid.
• Cancellation 14 days or less before the beginning of the stay or No Show: the deposit remains paid. The balance of the price of the stay initially reserved is due by the Client on account of damages, except in case of absolute necessity or a fortuitous case duly justified by the Client.
The cancellation fees are following for the tourism residence « Avancher Lodge »:
• Cancellation more than 60 days before the beginning of the stay : the deposit reduced of the file fees of 20,00 € will be refunded if the reservation has been made directly. The deposit remains paid if the reservation has been
made through an intermediary (Internet Site, travel agency…).
• Cancellation between 60 days and 30 days before the beginning of the stay: the deposit remains paid.
• Cancellation 30 days or less before the beginning of the stay or No Show: the deposit remains paid. The balance of the price of the stay initially reserved is due by the Client on account of damages, except in case of absolute necessity or a fortuitous case duly justified by the Client.
6.2 – Interruption of the stay
The client will not possibly claim for any compensation or refund if he shortens or interrupts his stay whatever the reason might be.
The client is jointly liable towards the hotel « Avancher » or the tourism residence « Avancher Lodge » for the balance of the price and the supplementary fees resulting from the cession as well as the fees of modification of the reservation.
Article 7 – THE STAY
7.1 – Arrival and departure time
Unless contrary mention of the Provider the rooms are at the disposal of the client from 3.00 p.m. The apartments are available from 5.00 p.m.
On the day of the departure, the rooms and the apartments must be vacated at 10.30 a.m. Any occupation after such time-slot will possibly give rise to a supplementary invoicing.
In case of arrival after 10.00 p.m. the client must inform the reception of the Provider as soon as possible, at the latest 24 hours before the arrival.
7.2 – Additional costs
All additional costs (telephone, options, restaurant supplements, etc.…) will have to be paid at the end of the stay at the reception desk of the site.
a. – External guests
The hotel « Avancher » and the tourism residence « Avancher Lodge » are a private area, reserved to its clients. Any demand of invitation of « external » persons will have to be transmitted to the reception, which will issue, if agreed, a visit voucher.
7.4 – Internal Rules
In order to make the life easier during your stay, internal rules are put up at the reception; we thank you for reading it and respecting it. Troubles and nuisance: the client is responsible for the troubles and nuisance caused by the persons who stay in the room. When a resident disturbs or causes nuisance to other residents or affects the entirety of the installations, his stay can be immediately terminated without compensation, without prejudice to the claims for repair that the hotel « Avancher » or the tourism residence « Avancher Lodge » and third parties could assert against him. It is forbidden to smoke within the hotel « Avancher » and the tourism residence « Avancher Lodge ».
7.5 – Inventory
The Client will have, in his interest, to control his room or his apartment on his arrival. He has to check and inform the reception of any problem, and this, within the 24 hours. For lack of it, he will be considered as having received the room in a good state without the possibility for him to establish later the evidence of the contrary.
7.6 – Damages - Guarantee
A guarantee of 600€ is asked before the handing over of the keys of the residence « Avancher Lodge ». It can be paid in cash or by bank card (Visa, Mastercard). An inventory must be made at the moment of the entering the apartment: any damage or difference Without a report from the client, the inventory will be considered as perfect.
The guarantee will be refunded or destroyed after the control of the apartment at the latest 15 days after the departure. The cost generated by possible fees due to damages, thefts or breakages will be deduced from the amount of the guarantee and the TENANT will have to complete this sum if it turns out to be unsufficient to cover the fees incurred.
The installations and equipment’s of the hotel « Avancher » or the tourism residence « Avancher Lodge » must be used according to their ordinary object. Any damaging of the premises or destruction of the pieces of furniture which garnish the hotel « Avancher » or the tourism residence « Avancher Lodge » engages in full right the responsibility of its author.
The client is personally responsible for all damages, losses or deteriorations brought to the hotel room « Avancher » or the tourism residence « Avancher Lodge », as well by himself as committed by the persons who stay with him or who visit him.
7.7 – Half-board
Half-board for adults consists in a menu imposed « Starter / Main course / Dessert ». Half-board for children consists in a menu « Main course / Dessert » with adjusted quantities. The half-board must be ordered at the moment of the reservation. Drinks, alcoholic or not, are not included. Half-board is provided every day except on Mondays. The meal, on the evening of the arrival, is provided only on reservation of the client and for a meal before 9.30 p.m. Special diets must be reported at the moment of the reservation. Any demand of modification of the menu must be reported before 11.00 a.m. subject to the acceptance of the chef. Tables of more than 6 persons are not provided. No meal, even consumed, will possibly be deduced from the final invoice, except in case of the closing of the restaurant.
7.8 – Room Service
The daily cleaning of the rooms of the hotel « Avancher » is included in the price of the room. However it is provided only if the room is vacated before 1.00 p.m.
The cleaning of the apartments of the tourism residence « Avancher Lodge » is provided once in the middle of the stay, except in the kitchen including the crockery. The daily cleaning can be ordered in advance at the price of 70 € a day, except in the kitchen, including the crockery.
Article 8 – GUARANTEE – RESP0NSIBILITY - CLAIMS
8.1 – Guarantee
The hotel « Avancher » or the tourism residence « Avancher Lodge » guarantees, according to the legal provisions and without supplementary payment, the Client, against any lack of conformity coming from a default in the carrying out of the service that has been ordered.
The photos are given for information and do not constitute a contractual commitment.
8.2 – Responsibility
Every room is provided with a safe. The Client is invited to deposit his valuable objects in it.
The Provider is not responsible for thefts or damages which take place in a case of absolute necessity, nor for the loss which results from the nature or a flaw of the thing.
The responsibility of the hotel « Avancher » or the tourism residence« Avancher Lodge » will not possibly be engaged in case of the non-execution or a bad execution of a related service even if it has been organized by the hotel « Avancher » or the tourism residence « Avancher Lodge ».
8.3 – Claims and litigations
The claims relative to the non-execution or the bad execution of hotel services must immediately be brought to the knowledge of the Director of the hotel « Avancher » or the tourism residence « Avancher Lodge » and written down on a specific document put at disposal so that the hotel « Avancher » or the tourism residence « Avancher Lodge » should be able to attempt to solve the problem as quickly as possible. For lack of having informed the Director, at the latest within the three days following the date of departure from the hotel, the stay will be considered as having correctly taken place, and no claim will possibly be formulated any longer subsequently.
The hotel « Avancher » or the tourism residence « Avancher Lodge » will not possibly be considered responsible nor defaulting for any delay or non-execution consecutive to the occurrence of a case of absolute necessity usually recognized by the French jurisdiction.
ALL LITIGATIONS TO WHICH THE GENERAL CONDITIONS AND HOTEL SERVICES COULD GIVE RISE TO, CONCERNING AS WELL THEIR VALIDITY, THEIR INTERPRETATION, THEIR EXECUTION, THEIR TERMINATION AND THEIR CONSEQUENCES WILL BE SUBMITTED TO THE COMPETENT COURTS IN THE CONDITIONS OF COMMON LAW.
Without any answer within 40 days, the client is informed that in any case, he can resort to a conventional mediation at the « Médiateur du Tourisme et Voyage », whose details and modalities of submission to the Court are available on his site : www.mtv.travel.
8.4 – Applicable Law
The present general conditions and the operations which result of them are governed and submitted to the French law.
They are drawn up in French. In case they should be translated into one or several foreign language(s), only the French text would serve as proof in case of litigation.
8.5 – Related services
Within the scope of the purchase of related services through our intermediary, the general conditions of sale of the external provider apply and replace those of the hotelier.
It is agreed that the general conditions of sale of the external providers are available on the request of the client, they are not automatically delivered at the moment of the reservation.
Article 9 – PRECONTRACTUAL INFORMATION – ACCEPTANCE OF THE CLIENT
The Client acknowledges he has been informed, previously to the reservation, in a legible and understandable way, of the present document and of all information stipulated in articles L. 111-1 to L. 111-7 of the Consumption Code, and notably the essential characteristics of the services, the price, the information relative to the identity of the Provider, his details, the possibility to resort to a conventional mediation in case of litigation.
The fact for the Client to reserve a room carries off a full and entire support and acceptance of the present document, which is expressly acknowledged by the Client, who notably gives up boasting about any contradictory document, which would not be opposable to the hotel provider.
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